career and program advice from like-minded Graduates. Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments. Average Airline Reservations Clerk salaries for job postings in Alaska are 25% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provided solutions and suggestions about local attractions. DEFINITION: Make and confirm reservations for passengers and sell tickets for airline. Handle all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations. Resolved customer complaints in timely manner that brought customer satisfaction and problem resolution * Compiled passenger itineraries for medical need fliers. Inputted heavy volume of data entry into computerized system. Achieved and exceeded sales goals for Pebble Beach Resorts. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations… Average Airline Reservations Clerk salaries for job postings in Kentucky are 15% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Missouri are 2% lower than average Airline Reservations Clerk salaries for job postings nationwide. Train new employees in their job duties Manage a multi-line telephone system in a high volume hotel and casino. You must possess a high school diploma or equivalent and a secondary education. Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Answered general inquiries about hotel services, attractions and accommodations. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations … … Employee must have the ability to accomplish structural repairs. Maintain a constantly busy front office organized and informative. Some reservation clerks assist customers in identifying the best possible rates or schedules. Crew Chief- Insure work assignments are carried in compliance with operational and safety procedures. Increased customer loyalty by providing exceptional customer service while organizing travel arrangements and reservations, including creating individualized independent tour itineraries. − To ensure that all reservations are recorded following established procedures with … Creates and maintains reservation … General clerical work, booking reservations, interacting with guests, handling complaints, providing information about local attractions, selling/stocking merchandise. Handled inbound and outbound calls for customers wishing to book car rental reservations with Alamo or National Car Rental. Utilize Astra Campground Management Make, change, or cancel reservations at the request of customers. ! Contacted housekeeping or maintenance staff when problems were noticed and/or reported. Follow emergency procedures for evacuating property safely via PBX phone. Meet and greeting guests with a beverage; answer phones, handle company inquiries; sort and distribute mail. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Verified that personal and payment information on guest accounts was accurate. Average Airline Reservations Clerk salaries for job postings in California are 7% higher than average Airline Reservations Clerk salaries for job postings nationwide. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Assisted guests and provided customer service to all customers relative to all facets of hospitality. Established reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information. Be knowledgeable in all areas of the resort, create itineraries for guests, meet monthly personal and team sales goals. Processed reports, data entry, filed correspondence. Inform guests of cancellation policies, check-in and check-out times, repeat information to guest to verify reservation is correct. Complete accurate demographic and insurance information, including verification of insurance according to private, Medicaid, and/or Medicare guidelines. Track goods or materials. Trace lost, delayed, or misdirected baggage for customers. of or eligibility for financial aid, employment opportunities or education or salary outcomes. Average Airline Reservations Clerk salaries for job postings in Minnesota are 13% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Arkansas are the same as average Airline Reservations Clerk salaries for job postings nationwide. Train and mentor new agents on procedures and customer service … … Duties An FAA aviation clerk is an administrative and ground-based position that provides support to the FAA’s field offices. Arrange and book reservations meeting and exceeding customer expectations. Meanwhile, many Reservation … Average Airline Reservations Clerk salaries for job postings in Virginia are the same as average Airline Reservations Clerk salaries for job postings nationwide. Book reservations during operating hours* Conduct tours of event facilities. Received inbound calls to make hotel reservations for guests. Provided information about hotel services, registration/reservation inquiries and community events in person and via telecommunications. Worked the front desk of the hotel, greeting guests when they arrived and checked them in to their rooms. Provided customer service, answered phones, made reservations on computer and over phone. Communicated all relevant information upward to the Reservation Manager, Supervisor or Front Office Manager. and timely, but we make no guarantees about the information, the selection of schools, school accreditation status, the availability Average Airline Reservations Clerk salaries for job postings in Kansas are 9% lower than average Airline Reservations Clerk salaries for job postings nationwide. Assisted rangers with radio communications. Answer phones, input customer information in the system when they want to reserved seating. In fact, many Reservation Clerk jobs require experience in a role such as Cashier. In addition, they earn an average bonus of $789. computer and the overall hotel computer system. Average Airline Reservations Clerk salaries for job postings in Oregon are 5% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Iowa are 2% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Alabama are 1% higher than average Airline Reservations Clerk salaries for job postings nationwide. Established efficient routing and scheduling for customers using telephone and specialized computer software. Trained in independent scheduling computer program for travel arrangements and maintained inventory of passengers on all destinations. Must possess FAA Airframe and/or Powerplant licenses. Answered all guest inquiries while maintaining current knowledge/familiarity with all hotel services/features and local attractions. Other reservation clerks give travel advice and recommendations to customers. Checking Baggage. Facilitated inter-departmental communication to effectively provide customer support. Below we've compiled a list of the most important skills for a reservation clerk. Scheduled reservations for numerous hotel locations delivering excellent customer service. Contacted clients and travel agents advising travel conveyance changes and reservation confirmations. * Dispatch Average Airline Reservations Clerk salaries for job postings in Idaho are 33% lower than average Airline Reservations Clerk salaries for job postings nationwide. This specialization introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud Platform, with a focus on Compute Engine. Inform Guests with Keen Knowledge of Hotel Services and Local/City Events Received cash, checks and credit card payments from guest, recording and accounting for all amounts received. Contacted housekeeping and maintenance staff as appropriate. Process all reservation requests from customers. Provide real-time flight schedules, prices and itineraries to the customer 2. Followed sales techniques to maximize revenue. Monitored the interface functions between the Sales Department Input data for the reservation system as well as completed inventory spreadsheets. Create and analyze reservations through EMS/LMS program. Conducted routine office procedures including answering telephones, record keeping, and operating computer system. They take calls and answer questions about airline regulations, help customers make travel plans, and work with … Prepared bank deposits, checked clients in and utilized office equipment and operated personal computer. Reservation Agent Job Description. Gathered demographic information and credit card numbers for reservations. Assisted in, booking, editing, and canceling reservations, while greeting guests and delivering exceptional customer service. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. answer inquiries of room rates, outlets and room locations Utilized Air Force computer software to book customers in German hotels and on base facilities. Average Airline Reservations Clerk salaries for job postings in Rhode Island are 8% lower than average Airline Reservations Clerk salaries for job postings nationwide. Assisted customers with room reservations, and check-ins. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Average Airline Reservations Clerk salaries for job postings in North Carolina are 5% lower than average Airline Reservations Clerk salaries for job postings nationwide. Disseminated general and specific information regarding the university registration process to the university community and the general public. Assist general public, departmental personnel and representatives from other agencies in obtaining police related information. Average Airline Reservations Clerk salaries for job postings in New York are 21% higher than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Illinois are 13% higher than average Airline Reservations Clerk salaries for job postings nationwide. For example, 7.9% of reservation clerk resumes contained customer service as a skill. Demonstrated outstanding guest service that reflects five-star, five-diamond service culture in every customer interaction. Utilized resources and made outbound calls to respond to customer inquiries and requests, and resolved issues efficiently and professionally. Average Airline Reservations Clerk salaries for job postings in South Dakota are 24% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provide accurate information to guests and communicate information to different departments to maintain a certain level of service. Job Description for Reservation Agent. Correct errors in ticket purchases and account information. Performed data entry in AWRDS and LMP using personal computer. Here's how Guest Service is used in Reservation Clerk jobs: Audited daily transactions and process payments Responsible for providing quality guest service within the guidelines specified by management.  Inform them about the benefits and company guidelines. Make and confirm transportation and hotel reservations. Average Airline Reservations Clerk salaries for job postings in Wyoming are 17% lower than average Airline Reservations Clerk salaries for job postings nationwide. Maintained computerized inventories of available passenger suites and provided information regarding reservations and available suites. * Multi-line Switchboard. Started PBX/Operator, answering and directing phone calls from a switchboard. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Make Room Reservations Assist customer with room rates and promotions - Alleviate disgruntle customers issues - Assisted loyalty club members - Date Entry, Provided instruction on room rates, accommodations, amenities and area attractions. May check baggage and direct passengers to designated concourse. 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Reservation Agents are responsbile for processing travel and accommodation arrangements. Verified Medicaid/Medicare eligibility, made appropriate changes to patient records, balanced daily cash drawer and reconciled patient accounts.  Provide expertise related to retrieving the best possible flight reservation as per the customer needs. Job duties consisted of checking guest in/out of hotel, PBX Switchboard, Reservations, and Daily Cash Report (DCR). Front desk experience and customer services. Reservation Supervisor / Asst. Their job is to assist customers with the planning and booking aspect of … All brand names are trademarks of their respective owners. Performed duties in line with greeting guests, making reservations, handling multiple phone lines, accuracy in billing. Reservation Agent Duties & Responsibilities Reservations. Position also involved Informed potential customers about current room rates and availability. Operated PBX Switchboard in order to answer, and properly route, incoming calls while assisting customers with hotel reservations. Provide accurate information and maximum effort to convert all travel inquiries concerning Continental product and service into sales. Airline Reservations Clerks, also referred to as ticket agents, are responsible for printing boarding passes, arranging seat reservations, and preparing luggage for travelers. Provide clerical support to the reservation staff. Processed reservations by phone, entered information on central reservation systems, and confirmed guest reservations. Reservations Agent Resume Examples. Presented a professional and hospitable image while following company standards and providing excellent guest service. Answered phone calls Entered credit purchases in the payment system, verifying customer identification with the credit card information. Blocked hotel rooms for individual guest and group bookings. 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